About SmartLib Support
SmartLib (Smart Library) is designed to be simple and intuitive, empowering users and organizations to build and manage their own intelligent library systems. Our support team is committed to ensuring you get the most out of your SmartLib experience.
Whether you're deploying SmartLib through Azure Marketplace or need assistance with integration, we're here to help you succeed.
Support Channels
Multiple ways to get the help you need
📧 Email Support
Get technical assistance and answers to your questions via email.
Contact: support@smartlib.id
Response Time: Within 24-48 hours on business days
📚 Documentation
Access comprehensive guides, tutorials, and technical documentation.
Resources: Installation guides, API documentation, best practices
Available: 24/7 online access
🔧 Technical Support
Expert assistance for integration, deployment, and troubleshooting.
Covers: Azure deployment, configuration, performance optimization
Priority: Based on subscription tier
🔄 Updates & Maintenance
Regular updates with new features, security patches, and improvements.
Schedule: Announced via email and release notes
Downtime: Minimal, with advance notification
Our Service Standards
What We Provide
- Email Support: Professional technical assistance for all issues
- Regular Updates: Continuous improvements and security patches
- Comprehensive Documentation: Detailed guides and API references available online
- Azure Marketplace Integration: Seamless deployment and management through Azure
- Security & Compliance: Regular security updates and GDPR compliance
- Performance Monitoring: Ongoing optimization for best performance
Support Response Times
| Issue Priority | Response Time | Resolution Target |
|---|---|---|
| Critical (System Down) | Within 4 hours | 24 hours |
| High (Major Feature Issue) | Within 8 hours | 48 hours |
| Medium (Minor Issues) | Within 24 hours | 5 business days |
| Low (General Questions) | Within 48 hours | 7 business days |
Response times apply during business hours (Monday-Friday, 9 AM - 5 PM GMT+7)
Azure Marketplace Support
For customers who have subscribed to SmartLib through Azure Marketplace:
- Deployment Assistance: Help with Azure configuration and setup
- Integration Support: Guidance on connecting SmartLib with Azure services
- Billing Questions: Support for subscription and billing inquiries
- Scaling & Performance: Optimization recommendations for your Azure environment
For Azure platform-specific issues, please also refer to Microsoft Azure Support.
Getting Started
Review Documentation
Start with our comprehensive documentation to understand SmartLib features and capabilities.
Deploy via Azure
Subscribe through Azure Marketplace for seamless deployment and management.
Contact Support
Reach out to our team for any questions or assistance during setup.
Need Help?
Our support team is ready to assist you with technical issues, documentation questions, or integration guidance.
Common Questions
How do I deploy SmartLib on Azure?
SmartLib can be easily deployed through Azure Marketplace. Check our documentation for step-by-step instructions.
What kind of support is included?
All subscriptions include email support, access to documentation, and regular updates. Response times vary by issue priority.
How often is SmartLib updated?
We release regular updates with new features and security patches. Critical security updates are deployed immediately.
Is SmartLib GDPR compliant?
Yes, SmartLib follows GDPR guidelines for EU customers. See our Privacy Policy for details.